• Bilingual Service Representative, Member Payments

    Job Locations CA-ON-Toronto
    Posted Date 1 week ago(12/4/2018 8:05 AM)
    Job ID
    2018-2279
    Job Category
    Accounting/Finance
  • Posting Job Description

    CFIB takes direction from more than 110,000 members in every business sector nationwide, giving independent business a strong and influential voice at all levels of government, supporting them with the tools, advice and resources they need and providing them with exclusive savings and services. We are looking for you to help us deliver on our mission! We have an exciting new role for a Bilingual Service Representative, Member Payments in our Toronto Office location.

     

    As the Service Representative in our Member Payments department, you will be part of a new team that reports directly to the Controller in the Finance department. You will play a big role in helping CFIB service our members with first-rate support.  Primarily, you will be relied upon to investigate and resolve member payment matters in an efficient and effective manner.  You will use your customer service skills to address members’ questions or concerns with a supportive and professional approach.  As part of a team, you will collaborate with your peers and share information and experiences to provide the highest results for both CFIB and our members.  In this important new role, your voice will be heard and you will have the opportunity to influence its development.  You will also be providing a service that is much needed and will be very well received across the organization.

     

    Primary Responsibilities:

    • Deliver a top notch service experience by proactively reaching out to members with delinquent or incomplete payment information via phone and email in order to obtain payment as per the terms of membership sale agreement.
    • Use CFIB CRM and Finance systems to prepare daily list of payments that have been declined and require payment collection and systematically address each case as required.
    • Process transactions with a high degree of accuracy and confidentiality with regard to member information.
    • Update member accounts with accurate, valid and complete payment information (e.g. credit card number and expiry date) so most current data is on record and used in payment processing.
    • Maintain daily log with notes on payments status, member correspondence or other relevant information gained in correspondence with member.
    • Ensure that follow-up with all parties (both internal and external) is performed within designated time limits.
    • Advise sales managers and other colleagues as deemed necessary, of any pertinent information regarding members.

    Skills & Experience:

    • Minimum 1 year of related experience in customer service or collections.
    • Demonstrated high standard of excellence and customer/client satisfaction.
    • Must have excellent phone manner and written and oral communication skills to provide a high level of service to our members.
    • Fluent in English and French, both written and verbal is required.
    • Ability to multi-task, prioritize and manage time effectively.
    • Adaptable and responsive to a fluid variety of scenarios.
    • Willingness to go the extra mile to meet member needs and contribute to positive team environment by proactively looking for resolutions and sharing information and experiences.
    • Familiarity with CRM Microsoft Dynamics/NAV systems and practices or similar accounting systems.
    • Excellent Microsoft Office suite skills specifically in Excel and Outlook.
    • Experience using mail merge would be an asset.

    We have an informal but highly professional and collaborative environment.  Our main office in Toronto is conveniently located just one block north of York Mills Station, in close proximity to the 401 on Yonge Street. 

     

    As Canada’s largest association of small and medium-sized businesses, CFIB is in business to provide them with the resources they need, give them more value, and have their voice heard at all level of governments.

    Be a part of the solution and apply today!

     

    CFIB is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation, we will work with you to meet your needs.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.